Contact us
Email contact@mekina.io from the address on your account, and tell us what you were doing and what happened. Screenshots help.
Mekina Software LLC
18611 Eddy St, Northridge, CA 91324, United States
I can't sign in
- Sign in the same way you did before: with Apple, with Google, or with a code sent to your email.
- Coming from Challengrs 1.x? Sign in with the same email address, and your squads, history and Pro subscription come with you.
- Used Sign in with Apple and hid your email? Use Sign in with Apple again, so Apple sends the same relay address.
- No code arriving? Check your spam folder, wait a minute, and ask for a new one.
Subscriptions
- Challengrs Pro and the Squad Pass are billed by Apple. Manage or cancel them in your Apple Account settings: Settings → your name → Subscriptions.
- Bought on another device, or reinstalled? Open Profile → Settings → Restore purchases.
- For a refund, ask Apple at reportaproblem.apple.com.
Delete your account
In the app, open Profile → Settings → Delete account. It takes effect at once and can't be undone. Deleting your account doesn't cancel a subscription, so cancel that in your Apple Account settings too. Can't open the app? Email us from the address on your account and we'll delete it for you.
Safety
Report a photo by opening it and tapping Report. Report or block a person from the ••• menu beside their name in your squad. We review every report within 24 hours. See the Terms of Service & Community Guidelines.